Handling Difficult Situations

This workshop is for anyone who has to instigate a difficult conversation in the workplace, often managers in appraisal situations.

Usually delivered as a half-day session but can be expanded or shrunk to bite size as required.
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Aim

To enable more effective performance conversations in the workplace

Content includes

  • Tools and techniques to manage a conversation
  • Choosing the right style
  • Questioning, listening and giving feedback appropriately
  • Planning for the desired outcome
  • Recognising own strengths