Handling Difficult Situations
Usually delivered as a half-day session but can be expanded or shrunk to bite size as required.

Aim
To enable more effective performance conversations in the workplace
Content includes
To enable more effective performance conversations in the workplace
Content includes
- Tools and techniques to manage a conversation
- Choosing the right style
- Questioning, listening and giving feedback appropriately
- Planning for the desired outcome
- Recognising own strengths