This course is for anyone who would like to develop their level of assertiveness or understand more about what being assertive means.

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Following the training participants will be better equipped to -
  • Say 'no' more effectively, appropriately and confidently
  • State their case assertively
  • Use self-confidence building techniques to increase self-esteem
  • Identify their strengths and areas for development in terms of being assertive at work
  • Better understand the impact of body language and its value in demonstrating assertive communication
Content includes
  • Understanding aggressive, passive and assertive behaviours
  • Recognising own dominant style
  • Looking at how to change non-assertive behaviours
  • Developing more assertive body language
  • Making your point assertively for greater effectiveness
This topic can also be covered on a team or one-to-one basis or as part of a development programme.